The product will be dispatched within 7 to 14 days of payment confirmation.

In the case of deferred payment, the product will be dispatched within 14 days of order confirmation.

The tracking number will be shown in the despatch confirmation email sent after your order has been despatched.

For information on the delivery status of your package after shipment, please contact the delivery company directly.

If you are not at home at the time of delivery, please check the Notice of Absence and request a new delivery from the delivery company.

<If the goods are returned to our store after a long period of absence>
In the unlikely event that you are not at home at the time of delivery, please contact the delivery company directly within 7 days.

In this case the package will be returned to our store.

We do not accept returns or exchanges unless the product is faulty.

Please notify us within 7 days of receipt of the goods.

We will not accept returns or exchanges in the following cases 

- Products received more than 7 days after delivery.

- If the product has been used more than 7 days after arrival.

- If the product has been used even once.

- Products that have been defaced or damaged by the customer.

- Products where the product or price tag has been removed.

- Products where accessories have been lost.

<Cancellation of orders>

Once your order has been dispatched, it cannot be cancelled.

Please note that we do not accept returns or exchanges for reasons attributable to the customer, such as wrong image, wrong size or wrong number of items purchased.

<Receipt of goods>

Please note that if you refuse to accept the goods after they have been despatched, or if you are absent for an extended period of time, the goods will be returned to us after the delivery company's storage period has expired.

Please note that even if the goods are returned, the order cannot be cancelled.

In addition, the customer will be responsible for the cost of returning the product (actual return and reshipment charges) if the product is returned.

Payment methods available for overseas purchases are Amazon Pay, PayPal and bank transfer (*).

*Overseas bank transfers take time to confirm. In addition, the transfer fee will be charged to the buyer.

Small Package）(Only USA, UK, India, Canada, Germany and France are shipped by EMS)

Varies by country, region and weight.

Please check individual product pages.

Additional shipping charges may apply when multiple items are purchased.

In this case, we are unable to add the extra charges to the system, so we will cancel the order once and ask you to re-order.

If you wish to ship multiple items overseas, please contact us in advance.

The shipping schedule from our company is not much different from that in Japan, but the number of days to delivery varies depending on the country and region.

For details on the delivery status of your package, please check the tracking number provided in the shipment completion email sent to you after shipment is completed.

Regardless of the shipping method, Customs may open your package to inspect the contents.

Also, if you purchase Japanese products from overseas, customs duties may be charged separately.

In this case, please note that any customs duties incurred will be the responsibility of the purchaser.

Please do not refuse to receive the goods because of the above.

We will charge you for the amount incurred as a result of your refusal.

Customs charges cannot be known in advance.

For more information, please contact the customs office of the country or region you are shipping to.

*Please note that if the product is confiscated by customs, the store will not be able to refund you.

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